Question 1

How do I register on Sona 104?

Accepted Answer

Registering on Sona 104 is quick and easy. on the Registration page enter your mobile number or email, set a password, and fill in the required details. Your account will be ready in just 2–3 minutes. After registration, a verification code will be sent to you — enter it to activate your account.

Question 2

What is the minimum age to register?

Accepted Answer

You must be at least 18 years old to register on Sona 104. We are committed to responsible gaming. on the Responsible Gaming page Learn more. Accounts belonging to minors will be closed during verification.

Question 3

Can a person open more than one account?

Accepted Answer

No. Sona 104 allows only one account per person. Creating multiple accounts may result in all accounts and their balances being permanently suspended. If you're having trouble with an existing account, at the Help Center Contact us.

Question 4

What should I do if I forget my password?

Accepted Answer

on the Login page Click the "Forgot Password?" link. A reset code will be sent to your registered mobile number or email. Use the code to set a new password. If you run into any issues, at the Help Center get in touch — we're available 24/7.

Question 5

Is KYC or identity verification mandatory?

Accepted Answer

KYC verification is required before you can make a withdrawal. Simply upload a photo of your National ID (NID) or passport to complete the process. Verification is typically done within 24 hours. You can still play without completing KYC, but larger withdrawals will be subject to limits.

Question 6

What payment methods are available for deposits on Sona 104?

Accepted Answer

You can deposit at Sona 104 via bKash, Nagad, Rocket, or bank transfer. Mobile banking methods are the fastest — deposits are usually credited to your account instantly.

Question 7

What are the minimum and maximum deposit amounts?

Accepted Answer

The minimum deposit at Sona 104 is ৳100 BDT. Maximum limits may vary depending on your payment method and account tier. VIP members can deposit at higher limits. To learn more, VIP Page See details.

Question 8

How long does a withdrawal take?

Accepted Answer

Withdrawals are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–2 business days. If KYC verification hasn't been completed, your first withdrawal may take a bit longer.

Question 9

What should I do if my deposit hasn't been credited to my account?

Accepted Answer

Wait 5–10 minutes first. If it still hasn't arrived, take your transaction ID and at the Help Center Reach out via live chat. Our team will resolve the issue quickly. Keeping a screenshot of your payment helps speed up the process.

Question 10

Are there any fees for withdrawals?

Accepted Answer

Sona 104 does not charge any withdrawal fees. However, mobile banking operators (bKash/Nagad/Rocket) may apply their own transaction charges, which are beyond our control. For more details, at the Help Center Contact us.

Question 11

What kind of welcome bonus do new members receive?

Accepted Answer

After registering on Sona 104, you'll receive an attractive welcome bonus on your first deposit, plus free spins and special promotional offers. For full details on all bonuses, on the Rewards page check here. Bonus terms and conditions on the Terms & Conditions page available.

Question 12

How do I get the daily login bonus?

Accepted Answer

Daily when you log in Your daily bonus is credited to your account automatically. The bonus amount increases with each consecutive day you log in. Log in for 7 days in a row to unlock a special reward. All bonuses on the Rewards page track.

Question 13

What are the wagering requirements for bonuses?

Accepted Answer

Each bonus comes with its own wagering requirements — typically 15x to 30x the bonus amount. These conditions must be met before you can withdraw your bonus. For specific terms, on the Terms & Conditions page available.

Question 14

How does the referral bonus work?

Accepted Answer

Share your referral link. When a friend registers through that link and makes their first deposit, you'll earn a referral bonus. The more active your friend stays, the greater your rewards. For details, on the Rewards page See details.

Question 15

What games are available on Sona 104?

Accepted Answer

Sona 104 offers over 500 games — slots, Live Casino (baccarat, roulette, blackjack), poker, fishing games, and much more. on the Games page View all options and pick your favorite.

Question 16

What sports are available in Sports Betting?

Accepted Answer

Sona 104 lets you bet on over 30 sports, including cricket, football, tennis, badminton, and kabaddi. Place bets on live matches at real-time odds. on the Bet page See all of today's matches.

Question 17

How do I participate in Jackpot games?

Accepted Answer

Log In by on the Jackpot page Any bet placed on designated jackpot games automatically enters you into the jackpot pool. Progressive jackpots keep growing and can be won by anyone at any time.

Question 18

Can games be played in demo mode?

Accepted Answer

Yes, most slots and casino games can be played for free in demo mode — a great way to learn without spending real money. However, any winnings in demo mode cannot be withdrawn. For real rewards, log in and Play.

Question 19

Is Sona 104 safe and trustworthy?

Accepted Answer

Yes. Sona 104 uses SSL encryption to keep all transactions and personal data secure. Our servers are monitored around the clock, 24/7. We operate under an international gaming license. For more details, on the About Us page available.

Question 20

Is my personal information shared with third parties?

Accepted Answer

Sona 104 never sells or shares your personal information with third parties. Your data is used solely for operating our services and meeting legal requirements. To learn more, Privacy Policy page read more.

Question 21

How do I enable two-factor authentication (2FA)?

Accepted Answer

Log In after logging in, go to Profile Settings and enable 2FA under the "Security" section. A verification code will be sent to your mobile each time you log in, significantly boosting your account's security.

Question 22

What should I do if my account has been hacked?

Accepted Answer

If you notice any suspicious activity, change your password immediately and at the Help Center contact us immediately. Our support team will lock your account right away and launch an investigation. For your security, always log in from a trusted device and network.

Question 23

How do I join the Sona 104 VIP program?

Accepted Answer

There's no separate signup for the VIP program — simply play regularly and place bets to automatically accumulate points and advance through tiers. From Bronze all the way to Diamond, each level comes with exclusive perks. For details, on the VIP page See details.

Question 24

What exclusive benefits do VIP members receive?

Accepted Answer

VIP members enjoy: higher withdrawal limits, exclusive bonuses, a dedicated account manager, faster withdrawal processing, access to special tournaments, and a birthday gift. on the VIP page Compare benefits across all tiers.

Question 25

Where can I download the Sona 104 mobile app?

Accepted Answer

The Sona 104 app is available for both Android and iOS. App Page and download the app for your device. Enjoy fast login, push notifications, and biometric login — all in one app.

Question 26

Are all features available on the app?

Accepted Answer

Yes, the Sona 104 app includes everything available on the website — games, Sports Betting, deposits, withdrawals, bonuses, jackpots, and live support. The app also offers the added advantage of push notifications and faster loading times. Download now.

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